Indeed, many errors require you to contact the help desk directly. If you’re unable to troubleshoot with these tips, your best course of action is to contact First Data directly. A couple of errors that fall under this category include the following: Simple troubleshooting cannot resolve some issues and require you to contact the help desk directly. If not, get in touch with your provider and have them identify the problem Check to make sure there is a dial tone.If it is, try unplugging the existing phone line and replacing it, or plug it into another jack. First, ensure that the phone line is connected.If your terminal is connected via a phone line, try these steps. If the error message continues to be displayed, you can unplug the cord that connects your printer and terminal plug it back inĬonnectivity issues with the POS terminal are another common technical issue encountered by merchants. Remove the existing roll and reload it into the printer. ![]() Check the printer for receipt paper, and replace the roll.If you miss the end-of-roll warning stripe and run clean out of paper, you’ll get an “Out of Paper” message. An issue with the customer’s card itself is another common culprit. Note: This error usually occurs when your terminal isn’t set up to accept a specific card. If you’re still getting the error message, ask the customer if they can use another form of payment.If tapping, swiping, or dipping the card doesn’t work the second time, enter the card number manually ![]() Card type not supportedĭepending on the specific First Data credit card machine you’re using, this error might read something like “Card Not Supported.” Here’s what to do: If these don’t resolve the issue, remember that you can always key in the card number manually.
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